Terms of service
Effective date: July 12, 2026.
These Terms of Service ("Terms") are a binding agreement between you and GrwLocal("GrwLocal," "we," "us," or "our") and govern your access to and use of our websites (including grwlocal.com and its subdomains), our free website and Google Business Profile audits, and the website design, hosting, and management services we provide (collectively, the "Services"). By purchasing a plan, submitting information to us, requesting an audit, or otherwise using the Services, you agree to these Terms. If you are entering into these Terms on behalf of a business, you represent that you are authorized to bind that business, and "you" refers to that business.
Please read the "Plans, billing, and payment" and "Setup fee and 12-month commitment" sections carefully. They describe automatically recurring charges and an early-cancellation fee that we are authorized to charge to your payment method.
1. The Services
We build, host, and maintain websites for local businesses on a subscription basis, and we provide related services such as Google Business Profile setup, on-page SEO, and automated audits. The specific features included depend on the plan you select, as described on our pricing page at the time of purchase. We may add to, change, or discontinue features from time to time. We provide the Services on an ongoing, managed basis for as long as your subscription is active.
2. Eligibility and accounts
You must be at least 18 years old and able to form a binding contract to use the Services. You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of any credentials you use to access the Services, and for all activity that occurs under your account. Notify us promptly of any unauthorized use.
3. Plans, billing, and payment
Plans are offered on a monthly or annual subscription and are billed in advance through our payment processor, Stripe. By subscribing, you authorize us (and Stripe) to charge your designated payment method for the recurring plan fee and any other amounts you owe under these Terms.
- Automatic renewal. Your subscription renews automatically at the end of each billing period (each month or year, depending on your plan) at the then-current rate, until you cancel. You authorize recurring charges to your payment method on file until you cancel.
- Price changes. We may change plan prices. For subscriptions, a price change takes effect at your next renewal after we provide reasonable advance notice; your continued use after the change takes effect constitutes acceptance.
- Taxes. Fees are exclusive of taxes. You are responsible for any sales, use, or similar taxes, other than taxes on our net income.
- Failed payments. If a charge fails, we may retry it, suspend the Services, and/or take your site offline until payment is resolved. You remain responsible for amounts owed.
- Refunds. Except where required by law, and except under the 90-day guarantee described in Section 4, recurring subscription fees are non-refundable, including for partial billing periods.
4. 90-day guarantee, setup fee, and 12-month commitment
90-day money-back guarantee. If you cancel within ninety (90) days of the start of your first subscription, we will refund all subscription fees you have paid, and no setup fee is due. Your ownership rights under Section 8 still apply: your domain and the content of your site remain yours to take. This guarantee applies once per customer, to your first subscription only.
Each plan has a one-time setup fee that covers the design and build of your site: $499 for On the Map, $999 for Found First, and $1,499 for Booked Solid. We do not charge this setup fee at signup. Instead, it is a first-year commitment: the setup fee is waived in full as long as you remain a paying customer for twelve (12) consecutive months from the start of your subscription.
If you cancel after your 90-day guarantee period, or we terminate for your breach or non-payment, before completing twelve (12) months, the one-time setup fee for your plan becomes immediately due, and you authorize us to charge it to your payment method on file at the time of cancellation.This authorization is a material part of these Terms and of the pricing we offer. After you complete twelve (12) months, the setup fee is waived permanently and you may cancel at any time with no setup fee.
5. Cancellation and termination
You may cancel your subscription at any time by contacting us athello@grwlocal.com. Cancellation stops future renewals; it does not entitle you to a refund of fees already paid, and it does not waive a setup fee that has become due under Section 4. We may suspend or terminate the Services if you breach these Terms, fail to pay, or use the Services unlawfully. Upon termination, your right to use the Services ends and we may take your hosted site offline, subject to your ownership rights in Section 8.
6. Your responsibilities and our timelines
Getting your site live quickly is a team effort, and you agree to work with us in good faith. You will provide, promptly and accurately, everything we need to build and launch your site — including business information, text, images, and any access or logins we require (for example, your domain or DNS, hosting, and Google Business Profile). You also agree to review drafts and respond to our requests for feedback and approval in a timely manner. You represent that you have the rights to all materials you provide to us.
Our timelines — including any "live in 3 days" commitment and its related guarantee — assume this cooperation. Time spent waiting on materials, access, or approvals from you does not count toward those timelines. Delays caused by late, incomplete, or inaccurate information, or by a lack of cooperation, extend our deadlines accordingly and void any related guarantee. We are not responsible for delays or problems caused by information you provide or by third-party services outside our control.
7. Free audits — no guarantee of results
Our website and Google Business Profile audits are automated and provided for informational purposes only, "as is," using data from third-party sources (such as Google PageSpeed Insights and Google Places). Scores and recommendations are generated by an automated rubric, may be incomplete or inaccurate, and are not professional, legal, or financial advice. Nothing in an audit is a promise of any particular outcome.
More broadly, we do not guarantee any specific result — including search rankings, traffic, leads, calls, sales, or revenue. Search engines and platforms like Google and Meta control their own ranking and delivery, and results depend on many factors outside our control. We provide the Services with reasonable care and skill; we do not warrant particular business outcomes.
8. Intellectual property and ownership
Your content. You retain ownership of the content, logos, images, and other materials you provide ("Your Content"). You grant us a non-exclusive, worldwide license to use, host, reproduce, modify, and display Your Content as needed to provide the Services.
What you own. You own your domain name, Your Content, and your Google Business Profile, and you may transfer them when you leave, subject to the setup fee terms in Section 4. On request after any setup fee due has been paid, we will provide a reasonable export of your site's content and assist with transferring your domain within a reasonable period.
What we own. We retain all rights in our platform, software, templates, design systems, tools, and know-how, including the systems used to build and host your site and to run the audits. Nothing in these Terms transfers ownership of our underlying technology to you.
9. Acceptable use
You agree not to use the Services to publish or transmit content that is unlawful, infringing, deceptive, defamatory, or harmful, or to engage in any activity that violates applicable law or third-party rights, interferes with the Services, or attempts to gain unauthorized access to our systems. We may remove content or suspend the Services for violations.
10. Third-party services
The Services rely on third parties — including Stripe (payments), Google (hosting-adjacent services, Business Profile, scheduling, and audit data), Meta (advertising and analytics), and our email provider. Your use of those services may be subject to their own terms, and we are not responsible for their acts, omissions, outages, or changes. We are not liable for interruptions or losses caused by third-party services outside our reasonable control.
11. Disclaimers
Except as expressly stated, the Services are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or that they will produce any particular result. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.
12. Limitation of liability
To the fullest extent permitted by law, GrwLocal and its owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the Services, even if advised of the possibility of such damages. Our aggregate liability for any and all claims arising out of or relating to the Services or these Terms is limited to, and will not exceed, the actual amounts you have paid to us for the Services. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
13. Indemnification
You will indemnify and hold harmless GrwLocal and its owners, employees, and suppliers from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of Your Content, your use of the Services, or your breach of these Terms or of any law or third-party right.
14. Changes to these Terms
We may update these Terms from time to time. When we do, we will change the "Effective date" above and, for material changes, provide reasonable notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
15. Governing law, arbitration, and waiver of trial
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules.
Binding arbitration. Except for the limited exceptions below, you andGrwLocal agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect, before a single arbitrator, seated in Miami-Dade County, Florida. Judgment on the award may be entered in any court of competent jurisdiction.
Waiver of jury trial and court proceedings. By agreeing to arbitration, you andGrwLocal each knowingly, voluntarily, and intentionally waive the right to litigate in court and the right to a trial by judge or jury on any dispute covered by this Section. Discovery and appeal rights in arbitration may be more limited than in court.
Class-action waiver. Disputes will be arbitrated only on an individual basis. You and GrwLocal each waive any right to bring, join, or participate in a class, collective, consolidated, or representative action, and the arbitrator may not consolidate more than one party's claims or preside over any representative proceeding.
Exceptions. Either party may (a) bring an individual claim in a small-claims court that has jurisdiction, and (b) seek injunctive or other equitable relief in the state or federal courts located in Miami-Dade County, Florida to protect its intellectual property or confidential information; both parties consent to that jurisdiction and venue for such relief.
16. Severability
If any provision of these Terms is held invalid, illegal, or unenforceable by an arbitrator or a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and modified to the minimum extent necessary to make it enforceable; if it cannot be so modified, it will be severed from these Terms. In either case, the remaining provisions will continue in full force and effect. If the class-action waiver in Section 15 is held unenforceable as to a particular claim, then only that claim will be severed and may proceed in court, and the remainder of the arbitration agreement will continue to apply to all other claims.
17. Miscellaneous
These Terms, together with our Privacy Policy, are the entire agreement between you and us regarding the Services and supersede any prior agreements. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control.
18. Contact
Questions about these Terms? Email us athello@grwlocal.com.